Staff Educational materials and consulting services

Patient Experience Training Lectures

We provide you with ready-made (PDF) or Customizable (PowerPoint) educational materials for your staff on Patient Experience topics. Presentations come re-branded with your Logo and ready to distribute. Topics include:
- Respecting the Emergency
- Patient Perspective
- Finding and Resolving Concerns
- Blueprinting the patient experience
- Keeping Patients Informed
- Review of Key Performance Indicators
- And many more, cutting edge and evidence-based topics, presented in succint lectures

Sample Patient Experience Lecture

ACLS & PALS Mock Codes Scenarios

Sharpen your staff's skills and improve code communications with practice scenarios
IO, Intubation, oxygenation adjuncts and much more!
ACLS Mock-Code Cases
- ACLS Cardiac Arrest
- ACLS Bradycardia
- ACLS Tachycardia
- ACLS Acute Coronary Syndrome
- ACLS Suspected Stroke
PALS Mock-Code Cases
- PALS Cardiac Arrest
- PALS Bradycardia
- PALS Tachycardia

Sample Mock-code Scenario

Knowledge Tool Kit

Our Knowledge Tool Kit lectures contain foundational materials that will turn each one of your employees into a Patient Experience Champion!
- High Performance Teams
- Emotional Intelligence
- Cognitive Biases
- Active Listening
- Conflict Resolution
- Cultural Competence

Sample Knowledge Tool Kit Lecture

Consulting Services

Patient Survey comment analysis/root cause
Individual Provider feedback and coaching
Turn-Key Patient Experience Launch-up program: Ready to implement activities and road map for Patient Experience campaigns
- Launch-up activity roadmap
- Launch-up lecture
- E-mail body text and core lectures on Patient Experience

Sample Consulting Report

Monthly Inspirational Staff E-mails

We provide you with customizable monthly staff e-mail content with inspirational and educational materials on Patient Experience topics.

Keep motivation high and Patient Experience top of mind with our staff e-mails!

Sample Inspirational Staff E-mail