Patient Experience Training Lectures

Our Patient Experience lectures provide staff at all levels with the foundational understanding and skills to deliver a great patient experience. They focus on understanding the patient's perspective and how to improve communication and encounter navigation. Their succinct design allows easy distribution via e-mail or quick reviews during staff meetings or employee onboarding. These lectures help to set the tone of what is expected, from an organizational perspective.

• All PDF lectures $600
• ALl Power Point lectures (editable) $1,500

Topics include:

• Respecting the Emergency
• Patient Perspective
• Finding and Resolving Concerns
• Blueprinting the patient experience
• Keeping Patients Informed
• Review of Key Performance Indicators
• And many more, cutting edge and evidence-based topics, presented in succint lectures